Obviously, I've decided to air my grievances. Not to exact any type of revenge or anything like that. I'm just a big proponent of balance. I heap plenty of praise on restaurants throughout the area in hopes that people who come across my posts will take what I have to say and be a little more inclined to visit a new restaurant. On the same token, if I've experienced a particularly bad encounter I think people ought to know about it so they can take that information and do what they want with it.
So, with the gigantic intro out of the way, I now present to you my visit to Honey Pig.
After I left the restaurant the night of our visit, I was scanning Twitter just trying to pass the time. It just so happened that someone was tweeting the fact that Honey Pig had a Groupon or LivingSocial offer available. I replied to that tweet that I could never recommend a visit to Honey Pig and that their management was a joke. I didn't realize Honey Pig had a twitter account, but my tweet found its way to them. They asked that I e-mail them with my grievances and so I did. Below is the exact e-mail sent to their team:
I was given this e-mail on Twitter after having a brief discussion there about the service I received yesterday.
Last night around 6 PM I visited your Ellicott City Location for the first time. Our dinner and service were both excellent. While we were eating we began discussing future visits and who we could bring along with us.And then the the check came. When it came I got my phone out to show the server the LivingSocial deal I had purchased months prior. I paid $15 to get $30 of value. She looked at the deal and pointed out that it was only good Sunday-Thursday. First, let me state that I know it was my fault for overlooking that fact. However, it had been months since I purchased the deal and I simply forgot about the finer details. I apologized for attempting to use it on a Friday, but that it was an honest mistake and asked if an exception could be made. I explained that I drove 45 minutes to eat at HoneyPig and that with only one week left to use the LivingSocial deal it would be impossible for me to come back and redeem the deal I had already paid for. She said no and walked away from the table. After thinking for a few minutes and realizing it was my fault for trying to use the deal on a Friday, I asked if I could get the $15 I already paid off of my bill rather than the $30 value. I felt like that was a good compromise, but still I was told no. So, I asked to speak with a manager. And this is where the majority of my frustration was borne. The server I was speaking with turned and called over someone else. I explained the situation and she replied with "let me speak with the manager". This confused me because I had just asked to speak with the manager. If she wasn't the manager I don't know why she was sent to my table pretending to be one. The second server went up to the register and spoke with another woman. After about five minutes the second server returned and said no exception could be made. I asked again if I could speak with the manager. She said no and walked away. I waited another minute and caught her attention as she was coming back across the dining room. I explained to her that I enjoyed the food and was preparing to come back for future visits, but the fact that they were unwilling to work with me and wouldn't send a manager over solidified my decision not to return in the future. She said fine and walked away.
To summarize, I had a nice dinner last night. I wanted to come back and try the food again. I realize I was trying to use a livingsocial deal on an improper day, but the fact that they weren't interested in working with me to find a compromise and their dismissive attitude towards me (despite the fact that I never raised my voice once) left me very frustrated. Because of this, it would be very hard for me to ever recommend this restaurant to my friends and readers.The response I received to my e-mail was only slightly less useless than the responses I got in person while at the restaurant. After being asked to write them an e-mail, and then taking my good old time on a Saturday morning to write them a detailed response, I was expecting a half way decent reply. I was starting to come around to the fact that it may have just been an off night for the people at their location, and that their management, wherever they existed, actually cared about customer service. And then I got response that boiled down to a Thank you for your e-mail. We're sorry about your experience and we'll address this when it's not the busy weekend hours.
So, what do I expect those of you who read this to do with this information? Well, whatever you like. There's a very good chance that your visit will be nothing but good times. As I mentioned in the e-mail the food was good and the restaurant experience itself was very fun. However, if you happen to have something disagreeable take place during your visit be aware that you will most likely be summarily dismissed and that they will do next to nothing to make sure you leave there feeling like they cared about your business.